Frequently Asked Questions (FAQS)

How can I get a TMCC user account and password to access computers at the college?
The TMCC IT Department will issue user accounts and passwords to currently enrolled students. Please send an email request to help@tm.edu. Be sure to include your name and student ID number with your request. You can also stop by the TMCC IT department located in Room 207A.

Do I need to have a tm.edu email account for my online courses?
Yes - If you are taking online courses at TMCC, you are required to use a tm.edu email address to communicate with the instructor. You can send an email request to help@tm.edu and be sure to include your student ID number and name or stop by the TMCC IT department located in Room 207A.

How can I access my online courses at TMCC?
TMCC is currently using Jenzabar LMS for online courses. To access Jenzabar LMS go to the college home page and cursor over "Online Resources" on the left side and then click on Jenzabar.

I am unable to open .docx, .xlsx and .pptx files on my computer!
File names like .docx, .xlsx, .pptx, etc., were created using Microsoft Office 2007. If your computer does not have MS-Office 2007 installed, you will not be able open these files. However, Microsoft has developed a utility called Office Compatibility pack, which can be downloaded here and installed on your computer. You will then be able to open and edit these types of files.

Is my user account for accessing college campus computers the same as my email user account and my Jenzabar user account?
Your user account for accessing campus computers at the college is the same as your email account. So you can use the same user ID and password for them. However, your Jenzabar account will have a different user ID and password that you will receive from the IT Department.

Do I need to take Jenzabar LMS orientation?
All students that plan to take online classes are required to participate in a Jenzabar orientation class which can be taken online or face to face at TMCC. If you have already taken the Jenzabar LMS orientation, you don’t have to take it again. Face to face orientation will be scheduled at the beginning of each semester during registration. We recommend that you attend face to face orientation if possible.