Frequently Asked Questions

How can I get a TMCC user account and password to access computers at the college?

The TMCC IT Department will issue user accounts and passwords to currently enrolled students. Please send an email request to help@tm.edu. Be sure to include your name and student ID number with your request. You can also stop by the TMCC IT department located in Room A208.

Do I need to have a tm.edu email account for my online courses?

Yes – If you are taking online courses at TMCC, you are required to use a tm.edu email address to communicate with the instructor. You can send an email request to help@tm.edu and be sure to include your student ID number and name or stop by the TMCC IT department located in Room A208.

How can I access my online courses at TMCC?

TMCC is currently using Canvas LMS for online courses. To access Canvas LMS go to the college home page and cursor over “Single Sign On” on the right side of the page, under Students, and then click on “Single Sign On”.

I am unable to open .docx, .xlsx and .pptx files on my computer!

File names like .docx, .xlsx, .pptx, etc., were created using Microsoft Office 2016. If your computer does not have MS-Office 2016 installed, you will not be able open these files. However, Microsoft has developed a utility called Office Compatibility pack, which can be downloaded here and installed on your computer. You will then be able to open and edit these types of files.

Is my user account for accessing college campus computers the same as my email user account , my Canvas LMS account, and my Jenzabar user account?

Your user account for accessing campus computers at the college is the same as your “Single Sign On” account. They all use the same user ID and password, as they are all merged into one system. You will need to see the IT Department to receive your Single Sign On logon and password.

Do I need to take Canvas/Jenzabar orientation?

All students that plan to take online classes are required to participate in a Canvas/Jenzabar orientation class which can be taken online or face to face at TMCC. If you have already taken the Canvas/Jenzabar orientation, you don’t have to take it again. Face to face orientation will be scheduled at the beginning of each semester during registration. We recommend that you attend face to face orientation if possible.