Success Coach HEART Project


Success Coach HEART Project

Position Title: Success Coach
Department: HEART Project
Contract Term: 12-month
Funding Source: HEART Project – HPOG 2.0
Accountable to: HEART Project Director
Open:  August 3rd, 2017
Closed:  Open until filled
Salary:  $30,303 – $32,900

Summary of Position: This position is responsible for career navigation functions as part of the U.S. Health & Human Services/Administration for Children & Families, Health Profession Opportunity Grants (HPOG) including: career services, participant recruitment, and tracking, intentional advising, assessment, reporting and the administration of pre and post assessment and obtaining relevant data and reporting of information. The Success Coach will develop individual Career and Academic Plans (ICAPs) offering enhanced participant support services, career navigation and employment opportunities and assistance.

This position will work collaboratively with Career Coach to achieve the best outcome for the participant.



  • Networking and communication with individuals, other colleagues and the public.
  • Maintaining and working with confidential records/files for project participants.
  • Assisting individuals with program applications, conducting intakes, verifying information and personal planning.
  • Proficient computer skills in current software applications that include MS Office and collective data systems.
  • Entering data into a database for statistical information.
  • Providing case management and support to individuals.
  • Providing supportive counseling and advocacy for individuals.
  • Providing individuals with support services and/or referrals to other resources when appropriate.
  • Monitoring and verifying service participation monthly to determine effectiveness.
  • Monitoring progress of individuals.
  • Assisting individuals in completing expense reimbursements.
  • Assisting individuals in developing living skills for self-sufficiency.
  • Demonstrated strong interpersonal, verbal communication and writing skills.
  • Possess strong analytical skills.
  • Ability to follow specific instructions as related to the HEART Project.
  • Working in job(s) that require interaction with people is required.
  • Knowledgeable to the body of standardized rules, regulations and procedures as required by ND Job Service.
  • Knowledge of federal, state, and tribal laws regarding students, records, privacy, and admissions; knowledge of college policy and procedures and mission statement.

Licensure and Certifications:

  • Valid North Dakota driver’s license.

Human Contact Skills:

  • Requires frequent/daily contact with the public that will require skilled application of appropriate oral communication and human relation techniques.
  • Serve as an important member of the HEART project Team.
  • Participates in recruitment and outreach activities.
  • Possess strong networking and communication abilities for working with students, college staff/faculty and community partners.
  • Assist HEART participants in making various career decisions.
  • Must be team oriented, yet possess the ability to work independently.
  • Deals tactfully and courteously with the public.
  • Communicates effectively orally and in writing.
  • Attend all scheduled college functions and meetings as required.
  • Serve on college committees as appointed.


  • Participant Accomplishment and Grant Evaluation (PAGES) intake process will be used to identify needs & barriers that may prevent success in a higher education setting as well as the ability of participants to relocate to obtain employment.
  • Will work directly with the TMCC Placement Office for the purpose of:
    • Informing students of job openings and details such as duties and responsibilities of the jobs they are applying for.
    • Contacting employers about possible job placement for HEART participants after graduation.
    • Reviewing employment applications and job orders to match applicants with job requirements.
    • Providing workshops for HEART participants for the purpose of presenting a positive image by providing help with resume writing, personal appearance, and interview techniques.
    • Developing constructive and cooperative working relationships with others and maintain them over time.
  • Verify employment at least monthly with employers and HEART participants after placement.
  • Ability to effectively communicate with employment agencies, business entrepreneurs, college employees and the public.

Financial Responsibilities:

  • Work does not require handling money or budgetary responsibilities.


Job Environment and Hazards

  • Duties will occasionally require exposure to travel and exposure to training sites that can impose a risk of injury

Physical Demands:

  • Position will occasionally require long periods of sitting and working on the computer and other office paperwork.
  • Infrequently lifting and carrying up to 20 lbs.

Mental Demands:

  • Teach job search techniques and inform learners about the job market.
  • Ensures compliance with all HPOG and TMCC requirements and processes for handling participant data.
  • Organizing and scheduling participant pre and post assessments and job skills training.
  • Coordinates support functions with other departments and resources to continuously improve direct career services and assists participants in job seeking activities. Follows up with participants after obtaining employment and obtains feedback from employers.
  • Must be organized; reliable; logical and rational under pressure; highly accurate in maintenance of records; maintain high level of confidentiality; follow verbal and written instructions; establish effective working relationships. Able to work in a fast-paced and deadline-driven work environment.
  • Fosters mutually beneficial relationships with outside agencies, partner programs, and training institutions.
  • Knowledgeable regarding state employment offices, veterans’ programs, and private and government-sponsored social service agencies.
  • Maintain regular contact with participants to:
    1. Identify potential employers;
    2. Ensure appropriateness of training plans;
    3. Prepare job portfolio;
    4. Identify appropriate internship sites; and
    5. Maintain supportive contact during the first 3 months of employment.
  • Observes work hours and demonstrates punctuality.
  • Willingness and ability to work flexible hours to accommodate the needs of the program.
  • Perform other duties as assigned by supervisor.


  • Minimum of a Bachelor’s degree in Health Administration, Business, Vocational Education or a related field required.
  • 3 years of work experience working with low income individuals in the areas of academic goals, job placement and career assessment is preferred.
  • Experience in higher education preferred, specifically in the area of classroom experience and instruction.

How to Apply

Application Packet / Submission:  To be considered for open positions at TMCC, prospective applicants must submit an Application for Employment, cover letter, curriculum vitae and/or resume, college transcripts, three current within 1 year letters of reference, and, if applicable, enrollment documentation from a federally recognized tribe and/or veterans preference. Full time regular employees who apply for a position within the college will receive 5 in-house preference points.  Required licensure/certification as specified in the position vacancy announcement is also required.

The packet will be determined to be incomplete if any required documents are missing; thus the application will not be considered. All completed applications must be submitted to the Human Resource Manager who will determine which applicants meet qualification requirements per vacancy announcement.

Employment Application (1.41 MB PDF)

Please Note


For more information on any of these positions please contact:

Holly Cahill, Human Resources Manager

Telephone: (701)477.7938


*Turtle Mountain Community College does not discriminate on the basis of race, ethnicity, religion, national origin, sex, age or disability. It is the general policy of the college to give preference to qualified American Indian applicants as allowed by the Indian preference provisions of the Civil Rights Act of 1964, as amended. Persons who are at least ¼ degree and wish to claim Indian preference must submit a copy of their tribal Certificate of Degree of Indian Blood (CDIB) and Agency enrolled.