Computer Support Specialist
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9 Month Certificate
The computer support specialist program provides two years of technical computer education, leading to an Associate in Applied Science degree. Students will be prepared to work in various technical settings. Their experiences at TMCC will provide training in computer operating systems, networking, programming, and web design.
- Demonstrate superior customer service skills.
- Develop and create technical/procedural documentation.
- Plan and conduct PC hardware/software installation to meet the end user’s needs.
- Analyze and solve computer hardware/software and network problems.
- Apply technical support and end user training skills.
- Plan and conduct workstation, network, and peripheral maintenance to meet end user’s needs.
- Design, implement, and maintain a LAN or WAN.
- Administer computer networking hardware and software.
- Develop and maintain web sites using web design principles.
- Create graphics and multimedia for the web.
- Create and manage databases.
Skills and Knowledge
In conjunction with core knowledge, skills, and abilities Computer Support Specialist students will attain the following knowledge and skills:
- Strong problem-solving, analytical, critical thinking, and detail oriented skills
- Outstanding customer service skills
- An ability to actively listen
- Excellent verbal communication skills
- Excellent written communication skills
- Strong reading comprehension skills
- Knowledge of arithmetic and algebra, and their applications
- Independent worker and team player
- Typical positions available to graduates of this program are:
- Help Desk Support Technician
- PC Support Technician
- Web Support
- Security Specialist
- Web Developer
- Network Administrator
- Prepares for Industry Certification in:
- A +
- CIW Foundations
- i-Net +
- Network +
- Security +
- Typical Tasks May Include:
- Providing customer service support and technical assistance using the latest technology
- Providing hands-on technical assistance such as computer repair and software installation
- Providing system security using the latest software and hardware
TMCC offers three (3) areas of concentration leading to an Associate of Applied Science degree: Network Systems, Network and Data Communication, and Web Developer.
There are no special requirements for admission into these programs. Please refer to the TMCC Admission section for future students.
Areas of Study
The Associate in Applied Science in Computer Support Specialist with an emphasis in Network Systems provides students with background knowledge and skills required for learning the specific tasks and industry recognized standards associated with computer networks administration. The student will develop skills and knowledge required to perform local area network administration and management. This program also prepares students to complete the required certification tests for Microsoft Certified Systems Administrator (MCSA).
NETWORK & DATA COMMUNICATION
The Associate in Applied Science in Computer Support Specialist with an emphasis in Network and Data Communications provides students with background knowledge and skills required for learning the specific tasks and industry recognized standards associated with Network and Data Communication. The technical curriculum trains students to install, configure, and operate LAN, WAN, dial access services for networks, including, but not limited to, use of these protocols: IP, IGRP, IPX, Serial, AppleTalk, Frame Relay, IP, RIP, VLANs, RIP, Ethernet, and Access Lists. This program also prepares students to complete the required certification tests for Cisco Certified Network Associate (CCNA).
The Associate in Applied Science in Computer Support Specialist with an emphasis in Web Developer provides students with background knowledge and skills required for learning the specific tasks and industry recognized standards associated with web development. The technical curriculum trains students for various positions in the field of web development; including web design, web multimedia design, and web site maintenance.
(Students must select 47 credits from the following list of courses to earn an Associate of Applied Science Degree.
Students can select 25 computer support core credits and 9 general education credits to earn a 9-month Certificate.)
- CIS 104 Microcomputer Database (3)
- CIS 128 Microcomputer Hardware I (3)
- CIS 129 Microcomputer Hardware II (3)
- CIS 147 Principles of Information Security (3)
- CIS 162 Operating Systems (3)
- CIS 164 Networking Fundamentals I (4)
- CIS 165 Networking Fundamentals II (4)
- CIS 176 Job Readiness (1)
- CIS 180 Creating Web Pages I (3)
- CIS 181 Creating Web Pages II (3)
- CIS 211 Web Plan & Design (3)
- CIS 215 Microsoft Windows Server (3)
- CIS 216 MS Planning MS Network Infrast. (3)
- CIS 217 MS Exchange Server (3)
- CIS 218 Implementing MS Server Network (3)
- CIS 232 Graphic Design (3)
- CIS 233 Vector Graphics/Web Animation (3)
- CIS 267 Intermediate Networking I (4)
- CIS 268 Intermediate Networking II (4)
- CSCI 122 Beginning Basic/Visual Basic (3)
- CSCI 124 Beginning C++/Visual C++ (3)
- CSCI 160 Computer Science I (4)
- CSCI 161 Computer Science II (4)
- CSCI 162 Internship (3)
- CSCI 172 Intermediate Visual Basic (3)
- CIS or CSCI Elective (6)
Related General Education Courses
- HUMM Elective (3)
- CSCI 101 Introduction to Computers or CIS 101 Computer Literacy (3)
- COMM Fundamentals of Public Speaking (3)
- ENGL 110 College Composition I (3)
- MATH Elective (3)
- PSYC100 Human Relations in Organizations or PSYC 111 Into to Psychology (2)
Total Required Credits – 64